How to Calculate Enps

eNPS Calculator

Use this calculator to determine your organization's Employee Net Promoter Score (eNPS) based on survey responses.

eNPS Calculation Results

Total Respondents:

Promoters (9-10):

Passives (7-8):

Detractors (0-6):

eNPS Score: " + eNPS.toFixed(2) + "

Understanding and Calculating Your Employee Net Promoter Score (eNPS)

In today's competitive talent landscape, understanding employee sentiment is crucial for fostering a positive work environment and retaining top talent. The Employee Net Promoter Score (eNPS) is a powerful, yet simple, metric designed to gauge employee loyalty and satisfaction within an organization. Much like the customer NPS, eNPS provides a quick snapshot of how likely your employees are to recommend your company as a place to work.

What is eNPS?

eNPS is derived from a single, straightforward question: "On a scale of 0 to 10, how likely are you to recommend [Your Company Name] as a place to work to a friend or colleague?" Based on their response, employees are categorized into three groups:

• Promoters (Score 9-10): These are your most enthusiastic and loyal employees. They are highly satisfied, engaged, and likely to advocate for your company both internally and externally.
• Passives (Score 7-8): These employees are generally satisfied but lack the enthusiasm of Promoters. They are neither strong advocates nor detractors and could be swayed by competitors.
• Detractors (Score 0-6): These employees are unhappy and dissatisfied. They are unlikely to recommend your company and may even speak negatively about it, potentially harming your employer brand and morale.

Why is eNPS Important?

A high eNPS indicates a strong, positive company culture, high employee engagement, and a workforce that feels valued. This translates into several benefits:

• Improved Retention: Happy employees are less likely to leave, reducing turnover costs.
• Enhanced Productivity: Engaged employees are more productive and committed to their work.
• Stronger Employer Brand: Promoters act as brand ambassadors, attracting new talent.
• Better Customer Service: Employees who are happy at work often provide better service to customers.
• Identifies Areas for Improvement: A low eNPS or a high percentage of Detractors signals underlying issues that need to be addressed.

How to Calculate eNPS

The calculation for eNPS is simple: it's the percentage of Promoters minus the percentage of Detractors. Passives are included in the total number of respondents but do not directly factor into the final score.

The formula is:

eNPS = (% Promoters) – (% Detractors)

Let's break down the steps with an example:

1. Collect Responses: Distribute the eNPS survey question to your employees.
2. Categorize Employees:
   • Promoters: Scores 9 or 10
   • Passives: Scores 7 or 8
   • Detractors: Scores 0 to 6
3. Count Each Category:

   Example: Out of 100 employees surveyed:

   • 60 employees scored 9 or 10 (Promoters)
   • 20 employees scored 7 or 8 (Passives)
   • 20 employees scored 0 to 6 (Detractors)
4. Calculate Percentages:
   • % Promoters = (Number of Promoters / Total Respondents) * 100
   • % Detractors = (Number of Detractors / Total Respondents) * 100

   Example:

   • % Promoters = (60 / 100) * 100 = 60%
   • % Detractors = (20 / 100) * 100 = 20%
5. Calculate eNPS:

   eNPS = % Promoters – % Detractors

   Example:

   eNPS = 60% – 20% = 40

The eNPS score can range from -100 (if all employees are Detractors) to +100 (if all employees are Promoters).

Interpreting Your eNPS Score

What constitutes a "good" eNPS score can vary by industry and region, but general benchmarks exist:

• Excellent: +50 to +100
• Good: +10 to +49
• Needs Improvement: 0 to +9
• Poor: -100 to -1

The most important aspect of eNPS is tracking it over time to identify trends and measure the impact of your employee engagement initiatives. A positive trend indicates that your efforts are working, while a declining score signals areas that need immediate attention.

How to Improve Your eNPS

Improving eNPS requires a commitment to understanding and addressing employee feedback. Here are some strategies:

• Act on Feedback: Regularly survey employees and, more importantly, act on the insights gained. Communicate what changes are being made based on their input.
• Foster a Positive Culture: Promote values like respect, transparency, and collaboration.
• Invest in Development: Offer opportunities for learning, growth, and career advancement.
• Recognize and Reward: Acknowledge employees' contributions and celebrate successes.
• Ensure Fair Compensation & Benefits: Competitive pay and benefits are foundational to satisfaction.
• Support Work-Life Balance: Encourage healthy boundaries and provide flexibility where possible.
• Effective Leadership: Train managers to be supportive, communicative, and inspiring.

Use the calculator above to quickly determine your eNPS and start taking steps towards building a more engaged and loyal workforce!